nom nom party policies

Shipping Policy - All shippable retail orders are processed within 3-5 business days.  Orders are shipped on business days  (Monday - Friday, excluding major holidays). You will receive an email notification when your order has been shipped.  Please check your junk folder if the email notification is not in your inbox.If you suspect your package has been lost, stolen, or delivered to the wrong address, please contact your local post office. We are not responsible for any lost or stolen packages.   

Electronic Delivery - Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

RETAIL SHOP

Return Policy - Spruce & Palm will gladly accept returns on unopened / unused orders placed within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Gift cards are ineligible for returns.  To complete your return: Pack up the items in a shipping box (if possible to be eco-friendly it’s best to use the one the item(s) were mailed to you in).  Include a copy of your packing slip with your return.  If you don’t have a packing slip, please include the following information with your return:                        

                       Full Name                        

                       Email Address                       

                       Telephone Number                       

                       Spruce & Palm order confirmation number                        

                       A note about why you’re returning the item(s)  

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund.  The refund will automatically be applied to your original method of payment within 5 business days.  If you’ve been notified that you’re receiving a refund, but it has been more than 5 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account. If you have additional questions, please contact us at info@nomnomparty.com   

Exchanges (if applicable): We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nomnomparty.com for further instructions. 

Shipping To return your product, please email info@nomnomparty.com and we will tell you where to send it. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance when returning items. 

CLASSES

Refund Policy - Please note that we unfortunately cannot issue a refund on any workshop or class. Classes can be transferred to another person if you cannot make it to the class. 

Cancellations -  We reserve the right to cancel a class at anytime due to unforeseen circumstances including  but not limited to us not having the minimum number of students booked into the class. In the event that we have to cancel a class  a full refund will be issued.  We will try our best to advise you as far in advance as possible if we need to cancel a class.

Consent - Here at Nom Nom, We love showing the world everything our students can do in our workshops and love to show off their super cool work on our social media accounts and in our marketing. We respect the privacy of all our clients. We will not disclose the identity of clients  without permission. We do however, reserve the right to photograph our classes and use those photos on our website, social media  or in our marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you. We reserve the right to photograph, distribute and/or publish for our company’s promotional and marketing needs anyone and any work created in the premise of Nom Nom. If you do not wish your photograph to be distributed or published, please email us at info@nomnomparty.com with your name and photograph (so we know who you are) with the request to crop, omit, or blur your photo in any and all photographs taken by Nom Nom. If you book a private event or party and do not wish for any of the attendees faces to be published just let us know via our email at info@nomnomparty.com and we will make sure that no ones faces are shown in any of our pics from that party or event.

Covid

We do our best to sanitize and until further notice it is a requirement to wear a mask while attending our classes/workshops. We understand that not everyone deems them necessary but we want our patrons that do, to feel safe.

Design

We appreciate your business and we are honored that you have chosen us for your special celebration. Although we make every attempt to match inspiration photos sent to us and to match color schemes on printed or non printed materials, custom cakes are a work of art. We never promise to recreate another artists work nor to exactly replicate our own previously made designs. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting.  In the event that a major variation needs to be made Nom Nom will communicate this to the customer and seek re-design approval.

Pickup / Delivery / Order Acceptance

Nom Nom will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract.  We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered. 

Refund Policy

Nom Nom will not offer refunds or exchanges for custom products  once an order has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Nom Nom provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Cake flavor and texture is subjective. Refunds requested after cake has been accepted and picked up will be at the sole discretion of Nom Nom.  

Allergy Disclaimer

Please be aware that although we have processes in place to prevent cross-contamination there is still a slight risk of the presence of any allergen.

Care and Handling

We are not responsible for any damage to the cake after pick-up or after setup is complete.  The client is responsible for providing an appropriate and secure environment for the baked goods.  Cakes require a sturdy table, and optimal room temperature of 75 degrees or below.   All liability and responsibility for the condition of the cake/baked goods/treats once it leaves the possession of Nom Nom is yours.  

In the case of fresh flower usage on the cake, the responsibility of the flower safety and safe food practices will rest with the florist and not with Nom Nom. The person placing this order should obtain a notice of plant safety, in question, from the florist. Nom Nom is not responsible for any damage to the cake caused by the placement of flowers or any other item by another party onto the cake.

Deposits, Payments, Cancellations

A deposit of 50% and a signed contract is required to consider this an order and contract for services to be rendered.  The remaining balance is due ten (10) business days prior to the pick up / delivery date.  Any changes to this order must be made no later than ten (10) business days prior to pick up / delivery and cannot be guaranteed  and may be subject to additional charges.

All deposits are non-refundable. If full payment is not received by the due date, the order may be cancelled. In the case that Nom Nom cannot fulfill the order due to unforeseen circumstances the deposit and the amount paid will be refunded in full.

Delivery Terms

The pickup/delivery times will be confirmed two (2) business days before your event date. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options. 

If for any reason the client or client representative is not available to receive the delivery, Nom Nom will follow the clients instructions to leave the items, only if given permission beforehand in writing via email at info@nomnomparty.com failure to do so will result in us leaving with the order and it will be your responsibility to pick it up at Nom Nom's convenience. Nom Nom is under no obligation to hold onto goods at all and will do so at our discretion.  Nom Nom is not to be held responsible for the quality or condition of any goods that have been taken back with us. This is a courtesy that we may or may not extend to you based on our schedules and circumstances.

Governing Law and Waiver of Jury Trial

We kindly ask you to read our Disclaimers-The Content on our website (articles, product descriptions, e-mails, newsletters, reviews, testimonials) is provided for general informational purposes and should not constitute medical advice.
Product and any other content information of this website is not intended to diagnose, treat, cure or prevent any disease.
Content of this website is not a substitution for professional medical advice, diagnosis, or treatment. We do not replace any relationship that exists, between you and a medical doctor or other healthcare professional. 
All facts, details & recommendations on our website and social media accounts are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of professionals. 
Customer feedback is provided voluntarily, and as such it is based on individual perception & expectation.
Any recommendations accepted by a purchaser are accepted entirely at the purchasers risk. 
By purchasing our productso r any products we may suggest, you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. or your safety. 
By purchasing our products you recognize and accept the fact that that some natural ingredients, may still cause sensitivity in susceptible individuals and that Nom Nom will not be held responsible for such occurrences. we encourage those with sensitive skin to perform a patch test on skin for possible reactions.
Although every effort is made to ensure the accuracy of published information on or through our website, blogs, e-mails, newsletters, articles, and products, the information may inadvertently contain inaccuracies or typographical errors.
We are not responsible for the views, opinions, or accuracy of facts referenced in our website, e-mails, newsletters, and products.
While every effort has been made to present you with the most accurate, up-to-date information, we are not responsible for the accuracy of our content.
Nom Nom accepts no responsibility for incorrect use of information or products. 

By ordering from this website you confirm you have read & understood this disclaimer.